At Well We Print, we stand firmly behind the craftsmanship and quality of our custom printed products. Because our labels are custom manufactured to your exact specifications, we operate under the following clear quality guarantee and refund policy.

1. 100% Quality & Manufacturing Guarantee

If your delivered labels contain a manufacturing defect, printing error caused by our equipment, or do not match the approved digital proof (e.g. incorrect material, size deviation, or missing finish), we will reprint your order free of charge with expedited shipping, or issue a full/partial refund.

2. Reporting an Issue

To report a quality issue:

1. Contact us within 14 days of receiving your shipment.
2. Send an email to bill.cai2018@gmail.com with your order details and clear photos/videos showing the issue.
3. Our quality assurance team will review your case within 24 hours and arrange an immediate reprint or resolution.

3. Non-Defect Exceptions

Because all products are custom printed uniquely for your brand, orders cannot be returned or refunded due to customer change of mind, typographical/artwork errors approved in the digital proof, or incorrect dimensions specified by the client.

4. Cancellation Policy

Orders may be cancelled with a full refund prior to digital proof approval. Once a digital proof has been approved and the job is scheduled onto the printing press, cancellations are no longer possible as production begins immediately.

5. Contact Support

For any questions regarding quality, proofs, or claims, please contact us at bill.cai2018@gmail.com.